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Microsoft Whiteboard is a free-form, digital canvas where people, content, and ideas come together. Whiteboard integration in Microsoft Teams meetings is powered by the Whiteboard web app, which lets Teams meeting participants draw, sketch, and write together on a shared digital canvas.
Users can share a whiteboard to make it available to all participants in a Teams meeting. That same whiteboard is simultaneously available in all the Whiteboard applications on Windows 10, iOS, and the web app.
To turn the Whiteboard app on or off, see Enable Microsoft Whiteboard for your organization. Keep in mind that this setting will enable or disable Whiteboard for your entire organization, and not just for Teams.
Whiteboard on Surface Hub
Before trying to use Microsoft Whiteboard, make sure that the Whiteboard app is installed on your Surface Hub device. If Whiteboard isn't installed, on the Surface Hub device, go to the Microsoft Store app, and get Microsoft Whiteboard. For more information, see Enable Microsoft Whiteboard on Surface Hub.
More information
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-->There are three types of log files automatically produced by the client that can be leveraged to assist in troubleshooting Microsoft Teams.
Microsoft Teams On Mac
Debug logs
Media logs
Desktop logs
When creating a support request with Microsoft Support, the support engineer will require the debug logs. Having these logs on hand before creating the support request will allow Microsoft to quickly start troubleshooting the problem. Media or desktop logs are only required if requested by Microsoft.
The following table outlines the various clients, and their associated logs. Log files are stored in locations specific to the client and operating system.
| Client | Debug | Desktop | Media |
|---|---|---|---|
| Web | X | - | - |
| Windows | X | X | X |
| Mac OSX | X | X | X |
| iOS | - | - | - |
| Android | - | - | - |
For a complete list of supported operating systems and browsers, see Get clients for Microsoft Teams.
Debug logs
These are the most common logs and are required for all Microsoft support cases. Debug logs are produced by the Windows and Mac desktop clients, as well as browser based clients. The logs are text based and are read from the bottom up. They can be read using any text based editor and new logs are created when logging into the client.
Microsoft Teams Mac Support
Debug logs show the following data flows:
Login
Connection requests to middle tier services
Call/conversation
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The debug logs are produced using the following OS specific methods:
Windows:
Signature formula for microsoft word for mac. Keyboard shortcut: Ctrl + Alt + Shift + 1
Mac OSX:
Keyboard shortcut: Option + Command + Shift+1
The debug logs are automatically downloaded to the following folders.
Windows: %userprofile%Downloads
Mac OSX: Downloads
Browser: You will be prompted to save the debug log to default save location Uninstall microsoft silverlight from my mac.
Media Logs
Media logs contain diagnostic data about audio, video and screen sharing. They are required for support cases only upon request and can only be inspected by Microsoft. The following table outlines the log location.
| Client | Location |
|---|---|
| Windows | %appdata%MicrosoftTeamsmedia-stack*.blog |
| %appdata%MicrosoftTeamsskylib*.blog | |
| %appdata%MicrosoftTeamsmedia-stack*.etl | |
| Mac OSX | ~/Library/Application Support/Microsoft/Teams/media-stack/*.blog |
| ~/Library/Application Support/Microsoft/Teams/skylib/*.blog |
Desktop logs
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Desktop logs, also known as bootstrapper logs, contains log data that occurs between the desktop client and the browser. Like media logs, these logs are only needed if requested by Microsoft. The logs are text based and can be read using any text based editor in a top down format.
Windows:
- Right-click the Microsoft Teams icon in your application tray, select Get Logs
Mac OsX:
- Choosing Get Logs from the Help pull-down menu
| Client | Location |
|---|---|
| Windows | %appdata%MicrosoftTeamslogs.txt |
| Mac OSX | ~/Library/Application Support/Microsoft/Teams/logs.txt |